general terms and conditions

General terms and conditions Hotel Vrythof

1. Agreement

Except for special written provisions issued by a person authorized to do so, these general terms and conditions apply to all obligations of Hotel Vrythof represented by Hotel Vrythof Operations B.V.

These terms and conditions are stated on the website www.hotelvrythof.nl. They have therefore been sufficiently brought to your attention. Tacit acceptance is sufficiently evidenced by a visit to our premises or receipt of our documents or services.

2. Payment terms

Our invoices are payable on the invoice date without discount. Individual guests must, on penalty of automatic cancellation, provide a credit card guarantee at the time of reservation. If the invoice has not been paid or has not been paid in full after 30 days, the guest shall automatically owe compensation of 5% on the invoice amount.
Interest and compensation are due by the mere fact of non-payment. Payments made after a delay in payment are first applied to interest and compensation, and only thereafter to the invoice price. Non-occupation of the accommodation made available, an incomplete and/or disputed stay and/or reservation and/or service by the guest can never serve as a pretext for a delay in payment. Any delay in payment gives the hotel the right, unilaterally and without compensation to the buyer, to terminate all existing and not yet performed agreements and to discontinue any performance of ongoing agreements.

3. Description

The descriptions, dimensions and colors, as well as details of photos and/or drawings in quotations, catalogs, website, booking sites and social media are purely informative and never binding.

4. Check-in and check-out

The reserved accommodation is available from 3:00 p.m. on the day of arrival and must be vacated no later than 11:00 a.m. on the day of departure. If a guest with a guaranteed reservation does not show up by the stated time, the hotel shall automatically have the right to charge the guest compensation equal to the price of the total reservation value including any additional services requested.

*Hotel Vrythof is a self-service hotel, which means that you check in and out yourself via our digital system, which is available in the hotel lobby.

5. Complaints

Any complaint concerning the stay, goods and/or invoice must, as far as possible, be reported by the guest to the hotel as soon as possible during their stay, in order to give the hotel the opportunity to remedy the complaint immediately.

In any case, the complaint must be made in writing, on penalty of forfeiture, within eight days after the delivery, service and/or invoice.

6. Force majeure

In the event of force majeure, unforeseeable events beyond its control and/or exceptional circumstances, the hotel reserves the right to accommodate the guest, without any form of compensation, in a partner hotel, if possible in the area.

7. Damage

All damage caused by the guest, whether to accommodation, furnishings and/or otherwise, belonging to or associated with the hotel/estate or belonging to third parties with whom the hotel maintains relations, shall be paid in cash without discussion, according to the hotel’s statement accepted by the guest herein, and no later than before the guest’s departure. With regard to the parking of vehicles in the hotel car park and garage boxes, as well as in facilities belonging to third parties with whom the hotel maintains relations, it is agreed that the hotel is released from any responsibility, for whatever cause, such as, without limitation, damage, theft and/or disappearance of the vehicle or the objects attached to and/or lying in and/or on it, as well as, for example, bodily injury to guests or third parties that may have been caused by anyone/anything in these places.

Hotel Vrythof is completely smoke-free. It is therefore not permitted to smoke inside our buildings. This smoking ban also applies to the rooms/suites. If management determines that the smoking ban has been violated, the fine/compensation is €250 per violation.

8. Disputes

In any dispute, wherever the act, service or agreement takes place, only the court has jurisdiction and this exclusively in accordance with Dutch law. Bills of exchange or different payment methods do not change this jurisdiction. The guest accepts these general terms and conditions at the time of reservation. The guest declares that they know, understand and agree to these terms and conditions, and will also comply with the usual house rules of the hotel establishment and the instructions provided to them by the hotel staff. The hotel is entitled at any time and without notice to terminate the provision of hospitality services to a guest when the guest repeatedly violates the house rules, or otherwise behaves in such a way that the order and tranquility in the hospitality business and/or its normal operation may be or is disturbed. The guest must then leave the hotel upon first request.

9. Tourist tax and service charge

Upon arrival at Hotel Vrythof, please take into account the following additional costs, which are not included in the room rate:

  • A tourist tax of € 5.68 per person, per night will be charged.
  • In addition, a service charge of € 3.90 per person, per night applies.

By booking a stay at Hotel Vrythof, you agree to pay the above amounts during your stay.

Events

Payment terms:

  • After acceptance of the quotation, a deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
  • Within 60 days before the start of the event, a second deposit of 25% will be requested, which must be paid within 7 days of the invoice date.
  • If acceptance of the quotation falls within 60 days before the start of the event, we will request one deposit of 75%, which must be paid within 7 days of the invoice date.
  • After completion of the event, the remaining 25% of the accepted quotation + extra consumption based on subsequent calculation will be invoiced. This invoice must be paid within 7 days of the invoice date.

Cancellation terms:

  • Up to 60 days before arrival, a maximum of 50% of the confirmed reservation can be cancelled free of charge.
  • From 60 to 30 days before the start of the event, a maximum of 25% of the confirmed reservation can be cancelled free of charge.
  • From 29 to 8 days before the start of the event, 90% of the reservation value will be invoiced.
  • From 7 days until the start date of the event, no-show or earlier departure date, 100% of the reservation value will be invoiced

Other Event Conditions:

  • Changes in numbers can be communicated up to 30 days before the start of the event; a deviation of up to 20% is accepted.
  • From 29 days before the start, in the event of a change in numbers, the full amount will be invoiced

Groups

Reservations from 5 rooms onwards are treated as a group reservation.

Payment terms:

  • After acceptance of the price proposal, a deposit of 50% will be requested, which must be paid within 7 days of the invoice date.
  • Upon check-out, the remaining 50% of the price proposal + extra consumption during the stay based on subsequent calculation will be settled on site.

Cancellation terms:

  • Up to 60 days before arrival, a maximum of 50% of the confirmed reservation can be cancelled free of charge.
  • From 60 to 30 days before the start of the group, a maximum of 25% of the confirmed reservation can be cancelled free of charge.
  • From 29 to 8 days before the start of the group, 90% of the reservation value will be invoiced.
  • From 7 days until the start date of the group, no-show or earlier departure date, 100% of the reservation value will be invoiced

 

Individual reservations (1 to 4 rooms)

Payment terms:

  • When making a reservation, credit card details are requested to guarantee the reservation. If the reservation is booked at a non-refundable rate, the credit card will be charged.

Cancellation terms:

  • Free cancellation up to 24 hours before 3:00 p.m. (local time) on the arrival date. In case of cancellation less than 1 day before arrival, you will pay the reservation value of the first night, both the overnight stay and any reserved hospitality services.

In the event of a no-show, the total reservation will be charged.

10. Credit card guarantee

The guest will provide a credit card at check-in, the details of which Hotel Vrythof will record. If the guest does not make payment within the agreed term, or makes use of facilities (e.g. bar, restaurant, etc.) that are not declared at check-out, the hotel shall have the right to charge these to the credit card, on the sole condition that the details of the statement are provided to the guest, either electronically or by post. In any case, the guest must protest the payment made in writing within 8 days if they believe it was not justified.

Article 1152 of the Civil Code applies hereby.

11. Pet policy

It is not permitted to bring pets into our hotel. By making a reservation and staying in our hotel, you agree to this pet policy.

If a pet is nevertheless found in the room, we reserve the right to charge an additional cleaning and repair fee of €250,-. This fee will be charged directly to the payment method provided.

12. Tourism South Limburg

Would you like more information about the regulations concerning tourist accommodation or would you like to file a complaint against this hotel?

Then contact Visit South Limburg.

13. Lost property

Did you forget or lose something during your stay in our hotel? We handle found items carefully and follow the legal rules (Dutch Civil Code Book 5, Articles 5:5 et seq.).

Storage period

  • Items with an estimated value under €450 are kept by us for a maximum of 3 months.
  • Valuable or identifiable items (such as passports, driving licences, bank cards or large sums of money) are not kept by us but are transferred to the municipality or police as soon as possible.
  • Unhygienic or personal items (such as underwear, socks, razors, food, cosmetics, etc.) are not kept for hygiene reasons and are removed immediately.

Recovering your property
Please contact us with as clear a description of the item as possible and the probable date of loss. We only release it to the rightful owner, after sufficient proof of ownership.

After the storage period has expired, we reserve the right to dispose of or transfer unclaimed items in accordance with applicable legislation

14. Tourist tax and Accommodation contribution

Upon arrival at Hotel Vrythof, please take into account the following additional costs, which are not included in the room rate:

  1. Tourist tax
    A tourist tax of € 2.70 per person, per night will be charged. This tax must be paid upon arrival.
  2. Accommodation contribution ("Service Charge")
    In addition, an accommodation contribution of € 3.90 per person, per stay applies. This amount is also collected upon arrival.

By booking a stay at Hotel Vrythof, you agree to pay the above amounts upon arrival.

 

House rules

In the regulations below you will find the most important house rules that apply within Hotel Vrythof. We ask you to respect and accept these rules when you enter our grounds and buildings.

  1. All instructions from employees of Hotel Vrythof related to these house rules must always be followed.
     
  2. In the event of fire, remain calm. Report fire to reception and/or activate the nearest fire alarm.
     
  3. In the event of a general fire alarm, leave the premises immediately.
     
  4. A valid proof of identity must be shown at check-in. Check-in is possible from the age of 18.
     
  5. Cameras are installed in various places within the building. Anyone present in our Hotel consents to recordings being made. 
     
  6. Found items must be handed in at reception.
     
  7. The hotel is not responsible for loss or theft of your belongings.
     
  8. The Management, the owner of this location and/or persons working for the Hotel cannot be held liable for any injury and/or material or immaterial damage that visitors to the location may suffer.
     
  9. Pets are not allowed within Hotel Vrythof. Only on the terrace.
     
  10. It is not permitted to take property of Hotel Vrythof outside the buildings. In the event of deliberate damage to property, Hotel Vrythof will hold those involved liable for the repair and/or replacement costs of this property.
     
  11. We do not serve alcoholic beverages to persons under the age of 18. In case of doubt, our employees may ask for valid identification.
     
  12. It is not permitted to use, trade and/or possess narcotics within the buildings of Hotel Vrythof. This also applies to the rooms/suites.
     
  13. We ask you to respect the natural peace and quiet of our location. It is therefore not permitted to cause nuisance by listening to loud music, improper behavior or by causing any other kind of noise.
     
  14. Hotel Vrythof is completely smoke-free. It is therefore not permitted to smoke inside our buildings. This smoking ban also applies to the rooms/suites. The use of e-cigarettes and vapes is also not permitted. If management determines that the smoking ban has been violated, the cleaning costs amount to €250 per violation per room. You must also leave the hotel.